Transport User Voice – April 2022 – Strategic Roads User Survey

28 March 2022

It’s back – but drivers aren’t the only road users we’re helping

We have the first results on road satisfaction since the return of our Strategic Roads User Survey (SRUS). We resumed work in April 2021 after it had a Covid-enforced break.

The survey looks at satisfaction with journeys on England’s motorways and major ‘A’ roads between April and September 2021. We ask consumers about their experience making journeys on these roads, known as the strategic road network, which is managed by National Highways on behalf of the Government.

For those familiar with SRUS pre-Covid, it is worth noting that since April 2021 SRUS has used a new way of getting results. This means this survey is not directly comparable with the ones before March 2020. Before Covid, we knocked on selected doors and road users completed the questionnaire ‘in home’ on a tablet.  Now, we write to selected addresses and invite road users to complete the survey online.

All SRUS results, including comments in drivers’ own words, are available on our data hub. They can be broken down in many different ways to understand satisfaction overall and how happy people were with journey time, management of roadworks and other things. Results can also be seen, subject to sample size, by individual road, time of travel and type of vehicle. Surveying is continuous and we add new data to the hub every month.

But our work isn’t just about drivers. We’ve had recent success getting National Highways to sort out vegetation encroaching on a foot/cycle path next to the A1 in Cambridgeshire. Take a look at the before and after pictures below.


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