Working in partnership with London TravelWatch

Transport User Voice – Become a member of the new Independent Appeals Panel

19 December 2017

Would you like to help ensure penalty fares are fair? We’re looking for 12 people to become part of the new Independent Appeals Panel for penalty fares.

The current appeals process for penalty fares is being reformed. A new third stage Independent Appeals Panel is being created for those passengers who continue to believe they have been incorrectly issued with a penalty fare after having already exhausted the current two-tier process.

Why not become a panel member?

We are looking for people to make up panels of three members who will look again at third stage penalty fares appeals. You will need to act independently, considering the evidence of the original penalty fare and the previous two appeals, and come to a decision, based on the train operator’s penalty fares scheme. This is an interesting and ground-breaking role, important for passengers and essential for ensuring the penalty fares system is seen as fair and reasonable. Full training and ongoing support will be provided. The role will be based remotely, with access to the relevant IT systems provided, and will allow panel members to work at evenings and weekends. A per-case fee will be paid.

Recruitment will begin on 8 January 2018. For further information, including how to apply, please click here.

The closing date for applications is Friday 16 February 2018.

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