Transport User Voice – Bus Passenger Survey expands across Scotland
25 April 2017
Scotland Bus Passenger Survey
The 2016 Bus Passenger Survey (BPS) has expanded to cover all the mainland Regional Transport Partnership areas for the first time. With new areas, including the Highlands (mainland only) and the South West, almost 10,000 passengers have been surveyed across Scotland.
Passenger satisfaction remains high at 90 per cent overall. However, satisfaction with both punctuality and journey time has fallen, mainly due to congestion and roadworks.
With the Scottish Government’s proposed Transport Bill having a substantial focus on bus, it is important that the passenger experience and voice is heard as part of this process. The BPS provides both that voice and experience, ensuring that there is a practical set of options for local authorities to draw upon in improving bus services in their area based on passenger needs.
To see the latest BPS results in Scotland click here.
Transport Focus has been working to complete a review of the passenger research currently conducted by or on behalf of Caledonian Sleeper and made recommendations for its research programme.
Working with Caledonian Sleeper we have agreed a set of proposals that will help ensure it improve journeys for passengers and assists Caledonian Sleeper in taking the franchise forward.