Transport User Voice – February 2022 – Fixing and improving road signs

27 January 2022

How can I help make roads safer?

Have you noticed road signs that are unclear or damaged?

Our Sort My Sign campaign looks at where signs have been broken or are confusing. We want people to report any examples they come across so National Highways can fix them. Our aim is for better communication on the roads, particularly during delays and unexpected disruption. We also want National Highways to review the current standard of information on motorways and major ‘A’ roads to make sure it’s up to scratch in meeting road users’ needs.

We launched Sort My Sign way back at the beginning of 2020. Since then we’ve been asking everyone using the motorways and major ‘A’ roads across England to help us create safer roads for everyone.

With more people travelling over the festive period we decided to remind people to keep an eye out for any signs that needed fixing.

We updated our campaign on Facebook with a feature allowing people to leave their email address and be reminded of later. Perhaps they saw a road sign while driving but forgot about it by the time they got home. With a helpful prompt in their inbox, they can report the sign to us at a more convenient time.

So far, we’ve had over 300 reports and, at the last update, National Highways told us it had fixed three out of five of these.

Have you got a report to make? Log it here. You can also watch the video here.


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