Transport User Voice – February 2023 – It’s what’s on the inside that counts

30 January 2023

What passengers want from train interiors

Passengers want to see improvements on what is already there when refurbishing Turbostar train interiors.

Rolling stock leasing company Porterbrook asked independent watchdog Transport Focus to find out what passengers want to see changed on Turbostar fleets in the Midlands. We asked about seating, interior decor, flooring, lighting, ventilation, toilets, dedicated space for bikes, wheelchairs, buggies and luggage, information, security and charging points.

Covid has reset passenger expectations on cleaning and passengers would value an increased focus on hygiene. Respondents also said that any potential refurbishment plans should consider the cleanliness of seats, and the operation of toilet doors.

More control over lighting and ventilation is valued – potentially by having controls for these overhead. Passengers also want to be able to store luggage close to them and would like more space for this above seats.

Read the report here.


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