Transport User Voice January 2024 – Rail Penalty Fares appeals panel

20 December 2023

Become a member of the panel

Transport Focus is looking for up to 15 people to become part of the Independent Appeals Panel for Penalty Fares.

The government introduced a new independent third tier appeals process for penalty fares in 2018. Since then the panel has been helping passengers who consider they have been issued incorrectly with a Penalty Fare, and whose appeals at the first and second stage were unsuccessful.

We are looking for individuals to make up panels of three members who will look again at third stage penalty fares appeals. They will need to act independently, considering the evidence of the original Penalty Fare and the previous two appeals, and come to a decision, based on the rules, and circumstances of the case.

This is an interesting role for panel members, an important one for passengers, and essential for ensuring the penalty fares system is seen as fair and reasonable. Full training and ongoing support will be provided. The role will be based remotely and will allow panel members to work in the evenings and at weekends. A per-case fee will be paid.

Recruitment will begin on 8 January 2024. The closing date for applications will be Friday 16 February 2024. Full details on how to apply will be available at

Please help us spread the word. Do you know someone who would be a good fit? Share this opportunity with your network.


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