Transport User Voice – June 2022 – How do businesses rate the roads?

26 May 2022

Less than half are satisfied

Just under half (46 per cent) of freight and coach managers are satisfied with how well strategic roads meet their business needs.

In our latest report Logistics and Coach Survey: Strategic Roads we asked almost 1400 freight and coach vehicle managers for their views on England’s motorways and major ‘A’ roads. We asked about the quality of advance and live information, accident response, road surface quality and rest facilities.  We also asked about National Highways’ management of these roads.

Rest stop facilities and clearing up after accidents had the lowest satisfaction rating.

While the availability of live travel information was rated better than information for planning ahead, still less than half of respondents said they were satisfied. Additionally, they were not happy with information about roads not opening on time after roadworks.

We found that businesses would like to see roadworks delivered in shorter lengths – and if that isn’t possible, for there to be a greater sense of pace to project delivery. Having clear and accurate information about planned road closures, including when roadworks are not going to finish on time would make a difference. They’d also like to see better and safer facilities for lorries to stop.

You can see the full report here.

We’re looking at lorry driver facilities in more depth already and our pilot satisfaction survey will be available later in the year.


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