Transport User Voice – latest newsletter

05 February 2020

The February 2020 of Transport User Voice is out now.

You can read more on:

• the results of our National Rail Passenger Survey – the areas that have improved and which train companies need to do better
• our chief exec on going back to basics to go carbon neutral and how this will affect transport
• why more people in the West Midlands are using bus in comparison to falling numbers elsewhere
• unfair penalty fares – how can passengers trust the railway if they still get penalised for genuine mistakes?