Transport User Voice – March 2021 – England’s major roads rated

25 February 2021

Our logistics and coach survey

Just over half (51 per cent) of freight and coach companies are satisfied with England’s motorways and ‘A’ roads, according to the results of our first Logistics and Coach: Strategic Roads survey.

The survey rated the satisfaction of 460 heavy goods vehicle managers from logistics and coach businesses in England. It covered their views on roadworks, accident handling, driver rest facilities and how Highways England considers their business needs. We then use this information to tell Highways England what these businesses think is working well and what needs improving.

The results showed that satisfaction with journey time reliability came out on top, with over two fifths of vehicle managers (42 per cent) rating Highways England’s efforts in this area as ‘fairly’ or ‘very’ good. At the opposite end of the scale, less than one in five (19 per cent) are satisfied with information on the likely length of delay following an accident.

Highways England’s understanding of what businesses need and the availability of stopping spaces also ranked low, with less than one in four rating these areas as ‘fairly’ or ‘very’ good.

While road journeys have significantly reduced for many of us in lockdown, logistics and coach companies still use the road network extensively and are reliant on it operating well. This survey was designed to help Highways England better meet the needs of these businesses. It will be one of the official measures used by the Office of Rail and Road to monitor Highways England’s performance in the second Road Period, 2020-2025.

The survey will be carried out every four months, with the next set of findings due to be published in April. The full results from the first survey are now available to view on our data hub.


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