Transport User Voice – November 2020 – What’s been on the blog this month?

27 October 2020

Latest round-up

This month Anthony has been blogging about his trips to Exeter and Bristol, the perceived risk of travelling on public transport and whether more could be done to promote rail compensation.

Anthony took his family to see universities and found the experience to be pleasant, though it did put the price of train tickets into perspective.

He said: “My only real moan is about the price. So, even with a Family and Friends Railcard plus a 16-25 Railcard the round-trip cost over £123 plus tube fares. If there had been local lockdowns, we would have lost the lot.” Read more here. And click here to see our response to the news that Advance ticket-holders will no longer face admin fees if they have to reschedule due to local lockdowns.

Following our omnibus research showing that most people who have used public transport found it to be fine, we wanted to see if scientific evidence could further bolster confidence. We showed our rail community findings from the Rail Safety and Standards Board.

Anthony said: “The community was glad to see that scientific analysis of risk existed and appreciated that it was coming from an independent impartial body – a helpful contrast to the sometimes confusing information coming from elsewhere.” Read more here.

Before Covid-19 struck, our Make Delay Pay campaign was helping raising awareness of the compensation delayed rail passengers were missing out on. Earlier in the year we did research with the Department for Transport, published on 22 October, showing the proportion of passengers now claiming compensation has gone up.

Anthony said: “This is good news but it’s clear there is still room for improvement. Three main barriers remain: too many people still say that they don’t claim because it takes too long, or that the process is too complicated, or especially for 15-minute delays, that the amount they’d get back isn’t worth the effort.” Read more here.


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