Transport User Voice – October 2019 – Have your say: changes to c2c ticket office hours

30 September 2019

Consultation on staffing changes at stations

c2c has proposed changes to how ticket offices will be staffed at 15 of its stations.

Transport Focus wants to know what you think the impact will be. C2c is obliged to consult with Transport Focus under the National Rail Ticketing and Settlement Agreement so we’d like to know what you think of the proposals for the following stations*:

	Monday-Friday		Saturday		Sunday
Station	Current	Proposed	Current	Proposed	Current	Proposed
Basildon	0515-2200	0515-2030	0515-2130	0530-2045	0615-2200	0615-2000
Benfleet	0515-2200	0515-2115	0515-2200	0515-2145	0615-2200	0615-2045
Chalkwell	0515-2000	0515-1945	0815-1740	0645-1615	0645-1610	0815-1530
East Tilbury	0615-1335	0615-0945	0615-1540	0900-1315	0915-1630	CLOSED
Laindon	0515-2200	0515-2030	0615-2100	0615-2030	0615-2100	0730-2045
Leigh-on-Sea	0515-2200	0515-2000	0615-2000	0615-1945	0645-1940	0715-1930
Pitsea	0515-2200	0515-1945	0615-2200	0615-2000	0715-2200	0645-1945
Shoeburyness	0615-2200	0615-1230	0815-1740	0830-1700	0715-1840	0900-1430
Southend Central	0545-2200	0545-1845	0615-2200	0630-2045	0715-2200	0730-1900
Southend East	0515-2030	0515-1800	0615-1540	0630-1530	0615-1540	0800-1515
Stanford-le-Hope	0615-2030	0530-1900	0615-2030	0630-1915	0645-1600	0815-1530
Thorpe Bay	0515-2030	0530-1715	0615-1540	0745-1515	0645-1600	0800-1545
Tilbury Town	0545-2030	0530-1900	0615-2030	0615-1900	0715-1630	0815-1545
West Horndon	0615-2030	0615-1030	0815-1740	0845-1445	CLOSED	CLOSED
Westcliff	0545-2200	0545-1645	0615-1540	0700-1515	0615-1540	0745-1500

*Other stations within the London pay-as-you-go areas affected by these proposals are dealt with by London TravelWatch.

Before c2c submits its proposal to the Department for Transport, we would encourage you to take part in the consultation which ends 21 October 2019. Please remember to state which station or stations you are commenting on.

Click here to email your response.

Or write to Transport Focus, Freepost (RTEH-XAGE-BYKZ) PO Box 5594 Southend on Sea SS1 9PZ.

Transport Focus will review all comments received and will respond to c2c based on these and other information received.

Full details of the changes, and which stations will be affected, can be found on the c2c website.

Back to newsletter.