Working in partnership with London TravelWatch

Transport User Voice – October 2019 – Have your say: changes to c2c ticket office hours

30 September 2019

Consultation on staffing changes at stations

c2c has proposed changes to how ticket offices will be staffed at 15 of its stations.

Transport Focus wants to know what you think the impact will be. C2c is obliged to consult with Transport Focus under the National Rail Ticketing and Settlement Agreement so we’d like to know what you think of the proposals for the following stations*:

Monday-Friday Saturday Sunday
Station Current Proposed Current Proposed Current Proposed
Basildon 0515-2200 0515-2030 0515-2130 0530-2045 0615-2200 0615-2000
Benfleet 0515-2200 0515-2115 0515-2200 0515-2145 0615-2200 0615-2045
Chalkwell 0515-2000 0515-1945 0815-1740 0645-1615 0645-1610 0815-1530
East Tilbury 0615-1335 0615-0945 0615-1540 0900-1315 0915-1630 CLOSED
Laindon 0515-2200 0515-2030 0615-2100 0615-2030 0615-2100 0730-2045
Leigh-on-Sea 0515-2200 0515-2000 0615-2000 0615-1945 0645-1940 0715-1930
Pitsea 0515-2200 0515-1945 0615-2200 0615-2000 0715-2200 0645-1945
Shoeburyness 0615-2200 0615-1230 0815-1740 0830-1700 0715-1840 0900-1430
Southend Central 0545-2200 0545-1845 0615-2200 0630-2045 0715-2200 0730-1900
Southend East 0515-2030 0515-1800 0615-1540 0630-1530 0615-1540 0800-1515
Stanford-le-Hope 0615-2030 0530-1900 0615-2030 0630-1915 0645-1600 0815-1530
Thorpe Bay 0515-2030 0530-1715 0615-1540 0745-1515 0645-1600 0800-1545
Tilbury Town 0545-2030 0530-1900 0615-2030 0615-1900 0715-1630 0815-1545
West Horndon 0615-2030 0615-1030 0815-1740 0845-1445 CLOSED CLOSED
Westcliff 0545-2200 0545-1645 0615-1540 0700-1515 0615-1540 0745-1500

*Other stations within the London pay-as-you-go areas affected by these proposals are dealt with by London TravelWatch.

Before c2c submits its proposal to the Department for Transport, we would encourage you to take part in the consultation which ends 21 October 2019. Please remember to state which station or stations you are commenting on.

Click here to email your response.

Or write to Transport Focus, Freepost (RTEH-XAGE-BYKZ) PO Box 5594 Southend on Sea SS1 9PZ.

Transport Focus will review all comments received and will respond to c2c based on these and other information received.

Full details of the changes, and which stations will be affected, can be found on the c2c website.

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