Transport User Voice – April 2018 – Rail accessibility update

28 March 2018

The level of service for passengers with disabilities has failed to improve in line with facilities on-board trains and in train stations in recent years.

Transport Focus works alongside the Department for Transport in areas concerning accessibility matters and reviews each operator’s Disabled People’s Protection Policy. We recently responded to the Office of Rail and Road’s consultation on improving assisted travel and provided examples of how to do this.

Some of the key questions we answered were:

  • How can rail operators improve the availability and promotion of assisted travel information at stations?
  • What steps can be taken to improve website accessibility?
  • How can rail operators use social media to increase awareness of assisted travel?
  • How can consistency in training for company staff across the industry on disabilities be achieved?

We have noted some improvements, but it seems from ORR’s own research that several aspects of assistance need significant improvement. We trust that the outcome of this consultation will contribute to resolving such issues.

Click here to read the response in full.

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