Transport User Voice – June 2018 – Majority of Glasgow subway passengers satisfied with their journey

23 May 2018

Glasgow Subway Survey

Glasgow Subway passengers are almost all satisfied with their journey

Transport Focus in partnership with Strathclyde Partnership for Transport (SPT) has surveyed almost 500 Glasgow Subway passengers for the first time. Transport Focus surveyed passengers over three months, at all times of the day and days of the week, to get a rounded picture of satisfaction.

Key results from the survey show that:

  • 97 per cent of passengers were satisfied overall
  • 95 per cent of passengers were satisfied with punctuality
  • 93 per cent of passengers were satisfied with journey time
  • 80 per cent of passengers were satisfied with value for money.

Since the survey, we have met with SPT to go through the results in detail and are SPT are using the results to inform the ongoing modernisation of the Subway.

Scottish Transport Bill – the passenger view

Transport Focus championed the passenger voice at a recent Scottish Parliament hearing

We recently gave evidence from the Bus Passenger Survey and National Rail Passenger Survey to the Rural Economy and Connectivity Committee. We’re making sure that passengers are at the forefront of decisions regarding the forthcoming Transport Bill and franchise commitments at ScotRail.

Glasgow Queen Street Station 

Our National Rail Passenger Survey results showed that Glasgow Queen Street station had the highest rates of passenger dissatisfaction. The station, which is undergoing a major upgrade, had just 58 per cent of passengers satisfied. The multi-million pound redevelopment of the station is taking place whilst it is still a functioning station catering to thousands of passengers on a daily basis.

The challenge is for the redevelopment of Glasgow Queen Street to deliver much improved passenger satisfaction.

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