Transport User Voice – May 2018 – Taking the Bus Passenger Survey results out on the road

26 April 2018

What do we do with the results of our eighth and latest Bus Passenger Survey?

We spoke to almost 48,000 passengers to gather their views on their local bus journey across areas of England, Scotland and Wales – our work however doesn’t stop there.

Over the next few weeks our stakeholder managers will take the results to national governments, local transport authorities and bus operators across all the areas covered by Britain’s largest published survey of bus passenger satisfaction.

Why do we do this? Well, we want to make a difference for bus passengers. Those passengers who took time out of their day to give us their detailed view of their local bus journey will make a real difference.

In total we’ll be taking part in over 70 individual meetings with a huge variety of stakeholders across the bus industry to make sure we:

  • give our expert analysis of the detailed results and context about what the results tell us locally as well as compared to other operating areas
  • understand what local bus operators, transport authorities, bus operating groups and Governments make of the results
  • hold the bus industry to account by agreeing a series of ‘action plans’ so we can monitor how the industry will use the results to improve local, regional and national bus services for passengers.

So far our team has spoken to stakeholders across all four corners of Great Britain and later this year we will report on the action plans identified and resultant ‘wins’ for bus passengers.

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