Transport User Voice – May 2018 – You and your train company

26 April 2018

West Coast partnership
Competition for the running of the future west coast rail services, including the current West Coast line, and High Speed 2 is now open.

The Invitation to Tender and Stakeholder Briefing document sets out the requirements for the new operator who will run the service from 2019.

Read our statement here.

Transport Select Committee inquiry into the East Coast franchise

Transport Focus has submitted evidence to the inquiry outlining our views on the issues that impact on passengers. Our submission has now been published by the committee and is available here.

It included:

  • passenger satisfaction data from Spring 2000 to Autumn 2017
  • passengers’ priorities for improvement for the franchise
  • important protections for the future interests of passengers.

South Eastern bid review and extension to April 2019

Members of the team have been busy reading bidders’ plans for customer experience for the next franchise. We lent our review reports to the Department for Transport to provide evaluators with our opinion on how well the proposals met the requirements of the invitation to tender.

A short extension to the current contract means the new franchise will start in April 2019.

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