Reduction in maximum fees for ticket refunds – Transport Focus...
Commenting on the Office of Rail and Road's announcement that the maximum fee for ticket refunds...
Read more
Transport User Voice – November 2016 – Talking directly to transport users
26 October 2016
Need to find out what transport users really think?
Transport Focus has set up an online panel for transport users across the country to get involved and give their views. Already more than 7000 have signed up since it launched at the start of October.
The panel will provide speedy feedback that can be used alongside longer-term more in-depth work such as the rail, bus and tram passenger, and road user, surveys.
Chief executive Anthony Smith said:
“Our aim is to make sure that passengers and road users are at the heart of all decisions that affect them. This panel will help make sure we can respond quickly when asked about new issues.”