UK storm disruption – Passenger Focus response

28 October 2013

Anthony Smith, Passenger Focus chief executive, said:

“Passengers have told us that when services are likely to be disrupted they want three things. Firstly, they want as much notice as possible. Secondly, the information provided should match the reality of what they will find at their train station. And thirdly, they want to know what services will be running the night before. 

“It’s too early to tell if the industry made the right call when cancelling so many services, but the fact that major incidents have been avoided is good news.

“Passengers will be keen to see the quick resumption of normal services. However, in the meantime it is essential that the industry continues to provide passengers with up-to-date information and makes sure that services are back to normal at the promised time.”