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Passengers

Our mission is to get the best deal for passengers. With a strong emphasis on evidence-based campaigning and research, we ensure that we know what is happening on the ground.

Transport Focus’s main passenger surveys

National Rail Passenger Survey
Bus Passenger Survey
Tram Passenger Survey

Help and complaints

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Click here to visit our dedicated help section.

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Latest news

Watchdog urges more Thameslink and Great Northern passengers to claim compensation

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Latest publication

Additional compensation offered to Thameslink and Great Northern passengers – Transport User Panel Survey

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Latest post

A passenger focused Rail Review 

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