Skip to content

Passengers

Our mission is to get the best deal for passengers. With a strong emphasis on evidence-based campaigning and research, we ensure that we know what is happening on the ground.

Transport Focus’s main passenger surveys

National Rail Passenger Survey
Bus Passenger Survey
Tram Passenger Survey

Help and complaints

Looking for help and advice, or need to make a complaint?
Click here to visit our dedicated help section.

Content Content

Content

Related content

Latest news

East Midlands Railway franchise starts

Find out more
Latest publication

Motorway Services User Survey 2019

Find out more
Latest post

The voice of the bus passenger – making a real difference 

Find out more