Bus punctuality and timetables – Summary report
16 January 2014
Part of Passenger Focus’ work is to represent the needs and views of bus passengers in England, outside of London.
When some new statutory guidance on punctuality was being put together, we commissioned some research to help us understand what people thought of bus punctuality and timetable information – and what they wanted in future.
Punctuality is important to bus passengers and we know from our Bus Passenger Survey (BPS) that it is one of the key reasons that people say they are dissatisfied with their overall journey. In 2013, the BPS showed that 18 per cent of passengers were dissatisfied with bus punctuality.