Bus service reviews: consulting on changes to local services – a best practice toolkit

05 October 2012

Passenger Focus recognises the exceedingly difficult situation in which local authorities find themselves. They are facing a reduction in income and must find savings from somewhere – bus services being but one of many competing public services. This report is not a campaign for more funds, however welcome that might be, but an attempt to help local authorities with their challenging task.

Connecting with passengers early enough can help make changes that least inconvenience those who rely on them. We carried out some research into the effects of service changes on passengers, and used the information to put together this guide to effective consultation.