Buying Advance tickets on the day of travel: what do passengers think?

09 March 2015

Passenger Focus would like to see public transport as easy to use as possible, and for passengers to get the best value tickets that they can.

Advance tickets are popular with rail passengers, as they can offer significant savings for those who are prepared to specify which train they will travel on.

At the same time, we know that the different types of tickets, what they are called, and the restrictions can sometimes be confusing for passengers.

We welcome the introduction of a greater choice of tickets for passengers. Making unsold Advance tickets available on the day of travel means passengers will be able to pay less for their journeys in some instances. When CrossCountry trialled the sale of these types of tickets, we did some research to see how passengers found it.

Download the summary report below or click here for the full research report.