Engineering works at King’s Cross – passenger reactions to planned disruption

03 September 2020

Network Rail is delivering a £1.2 billion investment programme to upgrade the East Coast Main Line. The project aims to make journeys across the route quicker and more reliable, and allow more trains to run between London, the north and Scotland.

As part of the upgrade, engineering work is planned for the approach to London King’s Cross station to modernise the tracks and signalling. This will result in significant disruption for passengers, with planned closures and temporary changes to services.

This research was conducted in partnership with Network Rail and looks at the impact these works will have on passengers. The report sets out what potential service alterations are preferred by passengers.

The research was carried out in March 2020 before passengers fully understood how much the Covid-19 pandemic would change the way we work and travel. This needs to be considered when reading the report, but the research still provides valuable insight into how passengers view different options during disruption.