Executive summary – Passenger Focus response to Network Rail?s Kent Route Utilisation
01 July 2009
The number of people travelling by rail has been increasing, with further substantial growth
predicted. Performance on the railways is steadily improving and passenger satisfaction is rising. Passenger Focus expects the programme of Route Utilisation Strategies (RUSes) across the rail network to build on this; to allow for continued passenger growth, to further improve performance and to improve passenger satisfaction.