Future Merseyrail rolling stock – what passengers want
15 April 2014
Passenger Focus considers it vital for passengers to be involved in the design of new trains at the earliest opportunity. Without proper consultation at the right level and time, passengers could end up having to travel on trains that fail to meet both their existing and future needs.
Passenger Focus holds a unique place within the industry in having no vested interest other than trying to secure the best possible deal for passengers. We were therefore pleased to be able to work with Merseytravel on this joint piece of research, with the goal of establishing what design features and facilities passengers think any new trains should incorporate, should Merseytravel go with the option of buying a new fleet of trains.