Giving passengers a voice in bus services

31 October 2013

We know from previous Passenger Focus research that bus passengers want a bus service that is punctual, reliable and offers value for money. But do they know, or indeed really care, about how their local bus service is planned, funded and provided?

This new research from Passenger Focus explores what passengers know about how their local bus service is managed, who oversees the bus operators, and the role of the local authority.