How late is late – What bus passengers think about punctuality and timetables – Full report

16 January 2014

Our research shows that getting the buses to turn up on time is the key to improving bus passengers’ satisfaction.

In September 2013 we held a seminar in Manchester to share the findings from our bus punctuality work with operators and local authorities across the country over the previous 18 months.

Listening to the discussions at that event it was clear that there was a need for a definitive passenger view to inform the setting of timetables and the management of services. We commissioned this further, detailed, research in time to inform our response to the Senior Traffic Commissioner’s consultation on industry guidance.