Caledonian Sleeper Guest Satisfaction Survey
Transport Focus set up a guest satisfaction survey for Caledonian Sleeper which has been used to...
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Incidents and roadworks – A road user perspective
16 November 2016
This report from Transport Focus explores road user experiences of planned roadworks and unplanned disruption.
Recommendations include planning shorter roadworks, 24/7 working and involving the freight industry more in roadworks planning. It also encourages more work to help release trapped traffic, preventing vehicles from joining the back of a long queue and providing more helpful information when they are stuck.
Below you can download a summary report and the full agency report.
Highways England’s response to the recommendations in this research can be found here.