Luton Station – What passengers want full research report

02 November 2010

Passenger Focus is the independent passenger watchdog, set up by the government to get the best
deal for passengers . London TravelWatch is the official watchdog organisation representing the
interests of transport users in and around the capital.
Passenger Focus and London TravelWatch have been working closely with the rail industry in order
to understand how Luton station might better serve the needs of passengers and commissioned
BRDC Continental to carry out research in order to establish passenger satisfaction with 5 key areas
highlighted below and passenger priorities for improvement at the station.

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