Motorway Services User Survey 2019

31 July 2019

Transport Focus carried out a large-scale survey on the experience of visitors to 111 of England’s motorway service areas.

In the survey Transport Focus spoke to 11,609 customers to measure satisfaction among different types of visitor, identify which aspects of the visitor experience most influence overall satisfaction and explored the effect that visiting an MSA has on the road user’s mood.

Click the link below to download the report.