National Passenger Survey Autumn 2011 Main Report

26 January 2012

The National Passenger Survey (NPS) provides a network-wide picture of customers’ satisfaction with rail travel. Passenger opinions of train services are collected twice a year from a representative sample of passenger journeys. Passengers’ overall satisfaction and satisfaction with 30 specific aspects of service can therefore be compared over time.

PF NPS Autumn 11 Main Report - web version.pdf
Liked it, or found it useful? Please share on social media and help spread the word!