Working in partnership with London TravelWatch

National Passenger Survey Spring 2010 Main Report

22 June 2010

The National Passenger Survey (NPS) provides a network-wide picture of passengers? satisfaction with rail travel. Passenger opinions of train services are collected twice a year from a representative sample of passenger journeys. Passengers? overall satisfaction and satisfaction with 30 specific aspects of service can therefore be compared overtime.

pf_nps_spr10_glossy_report.pdf
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