National Rail Passenger Survey – NRPS – autumn 2019 – main report

28 January 2020

Transport Focus surveys more than 50,000 passengers a year to produce the National Rail Passenger Survey (NRPS) – a network-wide picture of passengers’ satisfaction with rail travel. Passenger opinions of train services are collected twice a year from a representative sample of journeys. It is the largest published rail passenger satisfaction survey in the world.

Passengers’ overall satisfaction and satisfaction with 30 specific aspects of service can, therefore, be compared over time.