Working in partnership with London TravelWatch

Passenger Assist journeys 2013

13 March 2014

To research the effectiveness of the Passenger Assist service, which provides assistance to disabled passengers using the railway, mystery shoppers undertook the following 119 journeys and completed a questionnaire for each trip.  

Passenger Assist 2013 journeys.xlsx
Download
Transport Focus Transport Focus Transport Focus
Liked it, or found it useful? Please share on social media and help spread the word!