Passenger Focus assessment of online information provided to rail passengers during high winds 3-5 January 2012

20 March 2012

Passenger Focus has examined the quality of online information provided to passengers during and in the aftermath of the disruption that affected several parts of Great Britain on 3, 4, 5 January 2012. To do this we monitored key websites that provide information to rail passengers, including those which also sell train tickets. This document sets out what we found, but it does not purport to be a comprehensive audit of the industry?s performance on those days.