Passenger Focus Bus Passenger Survey Methodological overview – Autumn 2012 (published March 2013)

11 July 2013

Passenger Focus first established the Bus Passenger Survey (BPS) in April 2009 to generate a robust and comprehensive measure of bus passengers’ journey experience within our remit area (England outside of London). The survey is an objective measure of bus passengers’ experience on individual journeys and it covers: the bus stop environment, punctuality, ‘on bus’ comfort, the standards of the bus driver, together with overall journey satisfaction and value for money ratings. The Bus Passenger Survey has a well established methodology achieved over many waves of this survey.

Passenger Focus allows local transport authorities and/or bus service operators (operators) to ‘buy into’ the survey to achieve boosted response numbers in their territories of interest.

GfK NOP Ltd was appointed by Passenger Focus to provide the market research agency services needed to carry out this wave of the survey. GfK NOP is an independent market research agency and conducts research in accordance with the Market Research Society (MRS) Code of Conduct and all work is conducted in accordance with the ISO 9001:2008 Quality Assurance Standard. GfK NOP Ltd is also an MRS Company Partner Scheme member.

This document describes the methodology in general and specifics as they relate to this BPS wave.