Passenger Focus responds to SWT’s proposal to reduce ticket-office opening hours at Sherborne station

28 July 2011

Passenger Focus appreciates that it is necessary from time to time to review staffing at stations, especially in the current financial climate. However, we are also keenly aware that any reduction in ticket-office hours and any subsequent withdrawal of booking staff effectively removes any official staff presence on the station – and the benefits which that staffed presence brings – a matter causing concern to both passengers and ourselves. For this reason, it is important that any restructuring of staff presence is balanced with the need of ensuring that passengers receive the service and facilities which they reasonably expect.