Passenger Focus response to South West Trains proposals to reduce ticket office opening hours

25 March 2010

Passenger Focus objects to the proposals to reduce ticket office opening hours on the grounds that not all of the proposals meet the criteria for allowing such changes. However passengers concerns about ticket office opening hours are not confined to these criteria. Passengers have written to Passenger Focus with a wide range of concerns all of which are relevant to meeting passengers’ needs both now and in the future. This document will address both sets of issues.