Passenger Focus response to the Government’s rail fares and ticketing review
04 July 2012
This report provides our response to the Government’s consultation; summarises our research and recommendations about fares, ticketing and value for money; and publishes additional research in this field.
Passenger Focus was relieved that the Government acted to restrict the 2012 increase in regulated fares to RPI+1% – the result was still a big increase for passengers to stomach, but better than the intended RPI+3%. We strongly support the intention to end above-inflation rises entirely as soon as possible: for many passengers this cannot come soon enough. We welcome Government’s recognition that price regulation has a continued role in the longer-distance market and its acknowledgement that buying a train ticket should not be the obstacle course it has become.