Passenger Focus review of passenger information during snow disruption

08 December 2010

Headline Findings
1. The National Rail Enquiries (NRE) website appears to have coped well with very high
volumes
2. The online real time journey planner on the NRE website did not show correct information
for some train operating companies (TOCs)
3. The major national journey planning websites (Traveline and Transport Direct) provided
varying degrees of disruption information and passenger advice, with the journey planning
systems themselves returning information from the normal timetables.