Working in partnership with London TravelWatch

Passenger needs during King’s Cross redevelopment

08 July 2009

Rebuilding a major London station has the potential to inconvenience a large number of passengers if it is not well planned and not delivered properly. Making sure that passengers? needs and concerns are understood is vital to ensuring that their interests are protected during
construction works. By doing so there is greater likelihood that passenger satisfaction will be maintained, even enhanced, through the process.

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