Working in partnership with London TravelWatch

Passenger Voice Autumn 2009 North East

08 December 2009

Passengers want punctual and reliable trains, value for money and to be able to get a seat on services run under the new East Coast franchise.
As National Express handed back the franchise to the Government, Passenger Focus completed research asking what passengers want delivered
by the future operator.

pf_voice_aut09_north_east.pdf
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