Working in partnership with London TravelWatch

Passenger Voice Autumn 2009 Wales

08 December 2009

A decline in last year?s National Passenger Survey (NPS) satisfaction scores for ticket-buying at Arriva Trains Wales? (ATW) stations, prompted Passenger Focus to work with the train company to look for solutions. Further analysis of the NPS scores revealed that satisfaction was lowest at
unstaffed stations and on the Valleys Lines network around Cardiff.

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