Planning journeys

17 December 2021

Transport Focus and Traveline have worked together to understand what transport users want from a journey planning tool and what they think of Traveline’s existing products.

The purpose of this research is to ensure that transport users’ views – those currently using public transport and those not – shape how Traveline develops its role as a provider of multi-modal journey planning information.

On this page you can download our summary report and full research agency report.

Traveline - qualitative research summary
Traveline user experience research - agency slide deck
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