Research among East Midlands Trains passengers

24 March 2015

The current East Midlands franchise – operated by Stagecoach-subsidiary East Midlands Trains (EMT) – will end in October 2015. It is anticipated that the Department for Transport (DfT) will negotiate a new two-year franchise with EMT, known as a direct award, which will see EMT run services until October 2017. A new franchise, awarded after a full competitive tender by DfT, would commence at that point.

The  aim of this research was to understand East Midlands Trains (EMT) passengers’ experiences and to identify their aspirations for the two-year direct award period and beyond.

In addition, the research sought to explore passengers’ understanding of the franchise process and their desire for engagement with it, as well as reactions to Customer Reports produced by other train operating companies (TOCs).

For more information about the East Midlands franchise click here.

East Midlands franchise research report and slide deck - March 2015 - FINAL.pdf
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