Research report – Kent routes

21 October 2009

In March 2009 Passenger Focus surveyed over 3413 passengers on four routes serving Kent; 913 on the East Kent via Faversham route, 802 in the Medway Towns, 776 on the East Kent via Ashford and Tonbridge route, and 922 on the Ashford International via Maidstone East route. The survey was undertaken to understand passengers? views on current services on the routes and on potential changes and improvements. The findings have been used to inform Passenger Focus?s submission to Network Rail?s Kent Route Utilisation Strategy (RUS) consultation.