Working in partnership with London TravelWatch

Short and Tweet. How passengers want social media during disruption

29 June 2012

Passenger Focus has researched rail passengers’ experiences of and needs from social media such as Twitter and Facebook. The research looked at social media’s role in communicating with passengers when trains are disrupted, as well as how train companies use social media in other areas.

Short and Tweet - How passengers want social media during disruption - June 2012.pdf
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