Working in partnership with London TravelWatch

Smart ticketing – mobile applications

27 November 2013

The DfT, via Passenger Focus, is currently undertaking a wide programme of research around smart tickets and other ticketing solutions across the transport industry.

To complement this, the DfT and Passenger Focus also wanted to investigate other ways in which technology can be used to improve rail passengers’ experience, in particular the role of websites and apps.

Research was therefore carried out to understand passenger requirements for the content and functionality of apps, to help inform and influence the direction of rail industry app development in a way which is of most benefit to passengers. In addition, the research explored rail passengers’ current use of apps and mobile internet, both for transport and non-transport related uses, to help put the role of rail apps into this wider context.

Smart ticketing - mobile apps - November 2013 - FINAL.pdf
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