Smarter Information, Smarter Journeys – improving passenger information on the railways
23 March 2023
Transport Focus and the Rail Delivery Group have worked together to deliver a programme of research to identify what information really matters to passengers – what information they need, when they need it and how they would like to receive it.
The research also sought to identify how the information provided can influence passengers’ behaviour as well as how passenger needs differ when comparing journeys where trains are running on time with those impacted by unplanned disruption. The overarching aim has been to understand how future investment in passenger information provision should be prioritised.
We look forward to seeing the next set of initiatives for the programme to achieve through version two of Smarter Information, Smarter Journeys.