Working in partnership with London TravelWatch

South Eastern franchise – passenger research summary – September 2012

26 September 2012

Ahead of the refranchising of South Eastern in 2014, Passenger Focus commissioned research to develop a more detailed understanding of passengers’ views, needs and aspirations.

We had responses from over 2400 passengers travelling within the South Eastern area. This report is a summary of this research.

South Eastern franchise - passenger research summary - September 2012.pdf
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