Working in partnership with London TravelWatch

Southern Railway Mystery Shopping Survey

04 October 2007

Passenger Focus commissioned independent market research agency FDS International Ltd to undertake a mystery shopping exercise across the Southern Railway network in March 2007. The project was undertaken in partnership with Southern, with the aim of utilising the findings to identify areas of improvement for Southern?s passengers, along with identifying lessons to be learnt for any future mystery shops.

southern_railway_mystery_shopping_survey.pdf
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